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Return Policy

At PERFECTNAILS, customer satisfaction is our priority.

We offer a 30-day return policy for eligible items. You have 30 days after receiving your order to contact us and request a return.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Remain in its original condition
  • Include all original packaging and accessories
  • Include proof of purchase

Due to hygiene and safety considerations, press-on nails that have been applied, worn, altered, or removed from their original condition cannot be returned or refunded.

How to Request a Return

To start a return, please contact our customer support team at:

Email:
perfectnailss1c@gmail.com

Please include:

  • Order number
  • Reason for return
  • Photos of the item (if applicable)

Our team will review your request and provide further instructions if your return is approved.

Please do not send any items back before receiving return authorization from us. Unauthorized returns may not be accepted.

Return instructions, including the return address, will be provided after your return request is approved.

Return Conditions

Customers are responsible for ensuring that the selected nail size, style, and shape are suitable before placing an order.

Returns caused by:

  • Incorrect nail size selection
  • Personal preference changes
  • Color differences caused by different screen settings
  • Change of mind after purchase

may only be accepted if the product remains unused and unopened.

We recommend checking our Nail Sizing Guide before ordering to ensure the best fit.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos or videos showing the issue

We will review the situation and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Used or worn press-on nails
  • Applied nail sets
  • Customized or personalized products
  • Gift cards
  • Sale items marked as final sale

Exchanges

We currently do not offer direct exchanges.

If your return request is approved, you may return the eligible item and place a new order for your preferred design or size.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that your bank or payment provider may require additional processing time.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Contact Information

PERFECTNAILS

Email:
perfectnailss1c@gmail.com

Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)