Refund Policy

Thank you for shopping with PerfectNails.

Customer satisfaction is very important to us. Please read our refund policy carefully before placing your order.

Returns

Due to the hygienic nature of press-on nails, we do not accept returns for products that have been opened or used.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us with:

  • Your order number
  • Clear photos of the product
  • A brief description of the issue

Our team will review your request and provide a replacement or refund when appropriate.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once production or shipment has begun, orders can no longer be cancelled.

Refunds

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to process the refund.

Non-Refundable Situations

We cannot offer refunds for:

  • Incorrect shipping addresses provided by the customer
  • Delays caused by customs or shipping carriers
  • Normal wear and tear
  • Used products

Need Help?

If you have any questions regarding refunds or returns, please contact us through our Contact Us page.

We're always happy to help.

Nail Sizing Guide

Find your perfect fit before ordering.
Learn how to measure your nails correctly.

How To Prep Your Nails

proper nail prep is the foundation of long-lasting press-on nails.

How To Apply

Follow our step-by-step guide for a flawless salon look at home.

How To Remove

Remove your press-ons safely while protecting your natural nails.